Frequently Asked Questions
Everything you need to know about your Astoria Jewelry experience.
What materials are used in Astoria Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and lead-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Astoria microfiber pouch when not in use.
Do you offer a warranty on your products?
Yes, every Astoria Jewelry purchase includes a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.